Privacy Policy
Updated October 27, 2026
Information You Choose To Share
When you call or email Heritage about a project, you may share your name, contact details, property location, project needs, photographs, and related correspondence. Heritage uses those details to respond, assess and coordinate requested work, and maintain the associated business records. Please do not include sensitive personal or financial information in a general inquiry.
Online Request Forms
When you submit an online request, we store your name, telephone number, email address, ZIP code, service selections, project details, and the time of your contact permission. Hosting and database services store the request, and our email provider, Resend, processes notifications to Heritage. If notification delivery is delayed, the saved request remains available for follow-up. We also use short-lived, hashed network identifiers to limit spam. Contact permission applies to responding to your request, not a marketing subscription.
Text Messaging
If you agree to receive text messages from Heritage Roofs & Gutters, LLC, we use your mobile number to send service-related messages about your inquiry, appointments, estimates, project updates, invoices and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with or sold to any third parties. See our Terms of Service.
Website And Third-Party Services
Website hosting, security, sign-in, and embedded services may process technical information such as an IP address, device and browser information, and the page requested. Their use of cookies or similar technologies is governed by their own policies and your browser settings.
Heritage displays project locations and customer reviews using RealWork. RealWork states that its embedded widgets receive information about the visited page, device, and, where browser settings permit, location. Read the RealWork privacy policy. Review-source links and map features may open other providers, including Google. External font services may also receive technical connection information when fonts load.
Website Analytics
On the public Heritage website, Google Analytics helps us understand page visits, clicks on our phone links, and successfully saved inquiry requests. We do not send the name, phone number, email address, ZIP code, project details, or inquiry reference from your form to Analytics. Analytics may use cookies and process device, network, and interaction information. Advertising personalization and Google signals are disabled in our website tag. We honor browser Global Privacy Control and Do Not Track signals by not loading this tag. Read Google’s privacy policy. Normal restricted-preview visits are excluded from tracking; an explicit debug mode is available for testing.
Information Use And Access
Project and inquiry details may be shared with the people and service providers involved in responding to or carrying out the work, or where disclosure is required by law. The information needed for a particular job and its retention depend on the business record and applicable requirements.
Your Questions And Choices
You can choose what to provide, manage browser permissions and cookies, or contact Heritage to ask about information you have shared and request a correction or deletion. Requests are reviewed in light of the relevant business and legal requirements. This website is intended for people seeking home services, not for children.
Contact Heritage
For privacy questions, call (254) 369-0990 or email office@heritagectx.com.